Hang up on your robotic IVR before your customers do.
Branding doesn't stop at your logo, it's in your voice. If your AI sounds robotic or stumbles over brand terms, you're losing 40–50% of your engagement. We’ve mapped out the 5-point framework to optimize pacing, phonetics, and personality.
Orchestration
Hosting
Model Stack
TTS Evaluation
Don’t evaluate by ear. Test against your actual KPI: containment, conversion, resolution.
Pronunciation
Fix once, correct every time. Deterministic pronunciation is what production demands.